FAQ
Return Policy
Q: How long do I have to return an item?
A: You have 30 calendar days to return an item from the date you received it.
Q: What are the conditions for a return?
A: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Q: How do I start a return?
A: To start a return, you can contact us at noreply.pawclawlab@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Q: Can I return any item?
A: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Q: Can I return sale items or gift cards?
A: Unfortunately, we cannot accept returns on sale items or gift cards.
Shipping Policy
Q: How long does it take to process and ship an order?
A: All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. In case of high order volume, shipments may be delayed by a few days.
Q: What are the shipping rates?
A: Shipping charges for your order will be calculated and displayed at checkout. We offer standard and express shipping options. Times and costs will vary based on the selected option and delivery destination.
Q: Do you ship internationally?
A: Yes, we ship both domestically and internationally. However, some restrictions may apply to certain products or destinations.
Q: How long does it take for an order to be delivered?
A: The estimated delivery time for domestic shipments is 3-5 business days. The estimated delivery time for international shipments is 3-14 business days. Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.
Q: Can I track my order?
A: Once your order has shipped, you will receive a shipment confirmation email with your tracking number. The tracking number will be active within 24 hours.
Q: What should I do if my order is damaged or lost during shipping?
A: Paw Claw Lab LLC is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
Q: How can I contact you for further shipping inquiries?
A: If you have any questions regarding our shipping terms, please contact us at noreply.pawclawlab@gmail.com.
What is your return policy?
We have a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item within 30 days from the date of receipt. Please make sure the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging. To initiate a return, please contact our customer support team at noreply.pawclawlab@gmail.com.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Can I exchange an item?
We currently do not offer direct exchanges. If you would like to exchange an item, we recommend returning the unwanted item for a refund and placing a new order for the desired item.
What is your shipping policy?
We strive to process and ship all orders within 1 business day (excluding weekends and holidays) after receiving your order confirmation. Shipping rates and delivery times will vary based on the selected shipping option and destination. Please refer to our Shipping Policy for more detailed information.
Do you offer international shipping?
Yes, we offer both domestic and international shipping. However, certain restrictions may apply to certain products or destinations. Please check our Shipping Policy for more information.
How can I track my order?
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number. You can use this tracking number to track the progress of your shipment. Please allow up to 24 hours for the tracking information to be updated.
What should I do if my order is damaged or lost during shipping?
If your order arrives damaged, please contact the shipment carrier immediately to file a claim. It is important to save all packaging materials and damaged goods before filing a claim. Please note that Paw Claw Lab LLC is not liable for products damaged or lost during shipping.
Can I change my shipping address after placing an order?
Unfortunately, we are unable to change the shipping address once an order has been placed. Please ensure that your shipping address is correct before finalizing your purchase.
How can I contact customer support?
If you have any further questions or need assistance, please feel free to contact our customer support team at noreply.pawclawlab@gmail.com. We are here to help!